PORTUGAL CAR HIRE

Frequently Asked Questions


WHERE CAN I FIND THE TELEPHONE OF THE COMPANY?
On the Company Rental Agreement not only the telephone number of the rental station is printed but you also find its address and the one of the returning station too.

WHAT SHOULD I DO IN CASE OF ACCIDENT?
Call the Police - 112
Call the Company.
Please fill in the entire accident claim.
In case of car breakdown please call 24 Hour Road Assistance, but if the car still runs please get to the nearest Company station and exchange the car. The telephone number is on the Company Rental Agreement and on this document as well as on the car key tag.

WHAT RISKS ARE COVERED IN MY RENTED CAR?
All our cars have Unlimited Public Liability coverage and 24 Hour Road Assistance.
If your rental excludes Collision Damage Waiver (C.D.W.) and/or theft waiver (T.W.) and your car suffers total or partial damages or is stolen, the driver is considered totally responsible for the payment of the damages.
If your rental includes Collision Damage Waiver (C.D.W.) and if the car suffers damages, the driver is held responsible for the payment up to the minimum excess charge (on the Company Rental Agreement you can find the minimum excess charge for your car).
If the car or its parts are stolen and if your rental covers the T.W. you're only responsible for the payment up to the minimum excess charge.
If you choose the SUPER C.D.W. coverage, if available, your responsability in terms of excess charge is nill, unless it's proven that the occurance was due to negligent driving or under the influence of alcohol or drugs.
The Company declines accidents not reported to the police, even if you choose the SUPER C.D.W.
Please inquire our recepcionist about the costs of the excess charges or consult our terms & conditions.

WHAT SHOUD I DO IF I WANT TO EXTEND MY RENTAL?
Please go to the nearest Company station or call the rep and update your rental agreement.
The vehicle that runs beyond the rental period mentioned on the rental agreement incurs in legal penalties which are entire responsability of the driver.

SHOULD I RETURN THE CAR WITH FUEL?
Cars rented in the Algarve through our local supplier should be returned with the same level of fuel as you found it at the beginning of your rental. We don't have the full/empty policy. For other locations in Portugal fuel policy may vary according to the supplier, please read the specific terms & conditions for the supplier you selected. In case of doubt please inquire the supplier for more information.

WHAT MAY HAPPEN IN CASE OF EXCEDING LEGAL SPEED LIMITS?
Avoid driving over the speed limits (90 Km/h). To reduce accident rate in the country, the portuguese government implemented a control program on the main roads (Tolerância Zero). The fines are high and always of the driver's responsability.

IS THERE A STANDARD PROCEDURE THAT SHOULD BE FOLLOWED WHEN RETURNIG THE CAR?
Make sure that the person that accepts the car is one of our recepcionists.
Control the car with the recepcionist for damages and check with the Company Rental Agreement which indicates if there were any damages already when you rented the car.
Make sure you do not forget anything inside the car.
If you return the car at the airport before your flight, then you should do it at least 2 hours before flight departure.

CAN I TRAVEL ABROAD?
You need the Green Card for traveling abroad.
You can book your Green Card in the booking form.


IMPORTANT TELEPHONE NUMBERS
RESERVATIONS - +351 91 7204539
NACIONAL EMERGENCY - 112



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